What are the cancellation and refund policies on Learninbox?
Learninbox has clear policies to ensure a fair and professional experience:
Cancellation Policy (Mentors): • Mentors should cancel sessions at least 24 hours in advance. Frequent cancellations may impact your rating.
Cancellation Policy (Learners): • Learners can cancel up to 24 hours before the session for a full refund. Cancellations within 24 hours may not be refunded.
Refund Requests: • If a learner feels a session didn't meet their expectations, they can request a refund. The Learninbox team will review each case to determine whether a refund is warranted.
What are Learninbox's guidelines for mentor behavior?
To maintain a professional and respectful environment, Learninbox has the following code of conduct for mentors:
Respectful Communication: Always treat learners with respect and maintain professional communication.
Punctuality: Arrive on time for all scheduled sessions. Repeated lateness or no-shows may affect your ratings.
Inappropriate Behavior: Offensive language, inappropriate conduct, or harassment is strictly prohibited. Violations may result in account suspension or termination.
Confidentiality: Do not share any personal information or discussions outside the platform. All interactions should remain confidential.
