LearnInBox Refund and Cancellation Policy

Last Updated on: August 19, 2024

Welcome to LearnInBox! We are committed to providing a flexible and transparent refund and cancellation policy that aligns with the needs of our users. This policy outlines the terms and conditions under which refunds and cancellations may be requested, including the specific processes for various scenarios. PLEASE READ THIS POLICY CAREFULLY BEFORE MAKING ANY PURCHASES OR BOOKING SERVICES ON OUR PLATFORM.

1. General Refund Policy

Our refund policy applies to all paid services offered on LearnInBox, including but not limited to course fees, subscription plans, and individual lesson bookings. Refunds are generally available under specific conditions, which are outlined in detail below. Our goal is to ensure that you are satisfied with your experience on LearnInBox, and we strive to address any issues you may encounter.

a. Eligibility for Refunds

• Course Fees: Refunds for course fees are available within a specified period after enrollment, typically 14 days, provided that the course has not been completed or substantially accessed. If you have accessed more than 25% of the course content, you may not be eligible for a refund.
• Subscription Plans: Subscription plans are generally non-refundable after the billing period has started. However, in certain circumstances, such as billing errors or dissatisfaction with the service, partial refunds may be considered on a case-by-case basis.
• Individual Lesson Bookings: Refunds for individual lesson bookings are available if the lesson is canceled by the tutor or if the student cancels within the allowed cancellation window (usually 24 hours before the lesson start time). Missed lessons without proper cancellation notice are generally not eligible for a refund.

b. Refund Process

To request a refund, please follow these steps:

1. Contact Support: Reach out to our support team via the LearnInBox platform, providing your account details, the service or course for which you are requesting a refund, and the reason for the request.
2. Review Period: Our support team will review your request within 5-7 business days, considering factors such as the timing of your request, usage of the service, and compliance with our refund policy.
3. Refund Issuance: If your refund request is approved, the refund will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

c. Non-Refundable Items

• Digital products that have been downloaded or accessed.
• Services that have been fully delivered or substantially performed.
• Administrative fees or processing charges associated with payments.

2. Course-Specific Refund and Cancellation Terms

Different courses and programs on LearnInBox may have specific refund and cancellation terms that supersede the general policy. These terms will be clearly communicated at the time of purchase or enrollment and will include details such as:

• Refund Windows: The time period during which you can request a refund.
• Cancellation Fees: Any applicable fees for canceling a course or service.
• Access to Content: Conditions under which access to course content will be restricted or removed after a refund is issued.

a. Live Courses and Webinars

Refunds for live courses and webinars are typically more restricted due to the nature of these offerings. If you are unable to attend a live session, you may request a refund or reschedule, provided you give sufficient notice (usually 48 hours before the session). Refunds will not be issued for missed live sessions without proper cancellation notice.

b. Self-Paced Courses

For self-paced courses, refunds are available within the first 14 days of purchase, provided you have not accessed a significant portion of the content (generally more than 25%). After this period, refunds are not available, but you may be eligible for a course credit or exchange, depending on the circumstances.

3. Subscription Plans

LearnInBox offers various subscription plans that provide access to different levels of service and content. These subscriptions are billed on a recurring basis (e.g., monthly or annually), and the following refund and cancellation terms apply:

a. Free Trial Period

Some subscription plans may offer a free trial period. If you cancel during the free trial, you will not be charged, and no further action is required. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan, and the refund policy for paid subscriptions will apply.

b. Cancellation of Subscriptions

You can cancel your subscription at any time through your account settings. Upon cancellation, you will continue to have access to the subscription benefits until the end of the current billing cycle, after which your subscription will not renew. Refunds for unused portions of a subscription period are generally not available, except in cases of billing errors or other exceptional circumstances.

c. Refunds for Subscription Plans

Refunds for subscription plans are typically not available after the billing period has started. However, partial refunds or credits may be considered if:

• You experience technical issues that prevent you from accessing the service, and these issues cannot be resolved by our support team.
• You are dissatisfied with the service and submit a refund request within 7 days of the billing date.

4. Payment Disputes and Chargebacks

If you believe there has been an error with your payment, or if you are considering initiating a chargeback with your credit card issuer, we encourage you to contact LearnInBox support first. We are committed to resolving any payment issues quickly and fairly.

a. Resolution Process

• Initial Contact: Contact our support team with details of the payment issue, including the date of the transaction, the amount charged, and the reason for the dispute.
• Investigation: Our team will investigate the issue and may request additional information from you. This process typically takes 5-10 business days.
• Outcome: If the issue is resolved in your favor, we will issue a refund or credit. If we determine that the charge was accurate, we will provide a detailed explanation and suggest next steps.

b. Consequences of Chargebacks

Initiating a chargeback without first attempting to resolve the issue with LearnInBox may result in:

• Account Suspension: Your LearnInBox account may be suspended pending the outcome of the chargeback investigation.
• Service Interruption: Access to paid services may be temporarily restricted until the dispute is resolved.
• Additional Fees: If the chargeback is found to be unwarranted, you may be responsible for any fees or charges incurred by LearnInBox as a result of the chargeback.

5. Cancellation of Lessons and Services

LearnInBox allows users to book individual lessons or services with tutors or other service providers. The following terms apply to cancellations:

a. Student-Initiated Cancellations

• Cancellation Window: Students can cancel lessons up to 24 hours before the scheduled start time without penalty. Cancellations made within 24 hours of the lesson may be subject to a cancellation fee, which is determined by the tutor or service provider.
• Refunds: If a lesson is canceled within the allowed window, the student is eligible for a full refund or rescheduling of the lesson. For late cancellations, refunds are typically not available, but the student may request a reschedule at the tutor's discretion.

b. Tutor-Initiated Cancellations

• Tutor Availability: Tutors are expected to adhere to their scheduled lessons. If a tutor cancels a lesson, the student will receive a full refund or the option to reschedule the lesson at no additional cost.
• Repeated Cancellations: If a tutor frequently cancels lessons, they may be subject to penalties, including suspension or removal from the platform.

6. Course Exchanges and Credits

In some cases, instead of a refund, you may opt to exchange a course or service for another offering on LearnInBox. Alternatively, you may receive a credit that can be applied to future purchases.

a. Course Exchanges

• Eligibility: Course exchanges are available for certain courses and services within 14 days of purchase, provided you have not accessed more than 25% of the course content.
• Process: To request an exchange, contact LearnInBox support with your account details and the course you wish to exchange. If approved, you will receive a credit equal to the value of the original purchase, which can be applied to the new course.

b. LearnInBox Credits

• Issuance of Credits: Credits may be issued in lieu of refunds or as a goodwill gesture for resolving issues. These credits can be used for future purchases on the LearnInBox platform.
• Validity: LearnInBox credits are typically valid for one year from the date of issuance. Credits are non-transferable and cannot be exchanged for cash.

7. Refunds for Gift Cards and Promotional Codes

Gift cards and promotional codes purchased or received through LearnInBox are subject to the following terms:

a. Gift Cards

• Non-Refundable: Gift cards are non-refundable and cannot be exchanged for cash. Once a gift card is redeemed, the value is applied to the recipient’s LearnInBox account as a credit.
• Expiration: Gift cards typically do not expire, but any remaining balance may be forfeited after a certain period of inactivity (e.g., two years) as required by applicable law.

b. Promotional Codes

• Limited Use: Promotional codes may be subject to specific terms and conditions, including expiration dates, usage limits, and applicable services. These terms will be clearly stated at the time of issuance.
• Non-Refundable: Promotional codes are not redeemable for cash and cannot be refunded. If a purchase made with a promotional code is refunded, the refund will be limited to the amount paid after applying the code.

8. Exceptions and Special Circumstances

LearnInBox recognizes that there may be special circumstances...