Credit Expiration Policy
Learninbox credits are the virtual currency used to book lessons on the platform. To ensure transparency and help you manage your learning effectively, here's a detailed overview of our credit expiration policy:
1. General Expiration Guidelines
- Validity Period: Credits purchased on Learninbox typically come with an expiration date. The standard validity period for credits is 12 months from the date of purchase, but this can vary based on promotions or specific credit packages.
- Expiration Date: The expiration date of your credits is calculated from the day you buy them. You can check the exact expiration date of your credits in your account dashboard under the "Credits" or "Balance" section.
2. Tracking Credit Expiration
- Dashboard Alerts: Learninbox provides notifications in your dashboard to remind you of any credits that are close to expiration. You'll be able to see a breakdown of credits and their respective expiration dates.
- Email Reminders: As the expiration date approaches, Learninbox may also send you email reminders to use your credits before they expire.
3. Using Credits Before Expiration
- Prioritize Older Credits: When booking lessons, the platform usually deducts credits that are closest to their expiration date first, helping you avoid losing them.
- Plan Ahead: To make the most of your credits, plan your lessons in advance, ensuring you use all your credits within their validity period.
4. Expired Credits
- Loss of Value: Once credits have expired, they can no longer be used to book lessons, and their value is forfeited. Expired credits are non-refundable and cannot be reactivated.
- No Automatic Extension: Credits are not automatically extended beyond their expiration date. However, if you have a significant number of credits close to expiration, you may contact Learninbox support to inquire about potential solutions, although extensions are not guaranteed.
5. Special Promotions and Expiration
- Promotional Credits: Credits earned through promotions, such as bonus credits or free credits, may have a shorter expiration period than standard purchased credits. Always check the terms and conditions of any promotion to understand the specific expiration rules.
- Limited-Time Offers: Credits purchased during limited-time offers or sales might come with different expiration terms. Be sure to review these terms when purchasing credits during such events.
6. Refunds and Credit Expiration
- Unused Credits: If you have unused credits that are about to expire and you don't plan to use them, you may request a refund according to Learninbox's refund policy. Refunds for unused credits are subject to approval and must be requested before the credits expire.
- No Refund After Expiration: Credits that have already expired are not eligible for refunds under any circumstances.
7. Automatic Renewal of Credits
- Subscription Plans: If you're on a subscription plan or a recurring credit purchase plan, new credits will be added to your account periodically, with their own expiration dates. Be mindful of the expiration dates for each batch of credits.
8. Managing Expired Credits
- Handling Expired Credits: Although expired credits cannot be used or refunded, Learninbox encourages users to keep track of their credit usage and expiration dates to avoid losing value.
Note: The credit expiration policy may be updated periodically to reflect changes in platform terms or user needs. Always check the latest version of the policy on the Learninbox website or contact customer support for the most current information.
