Credit Refunds

1. Eligibility for Credit Refunds

Refunds are generally available under specific circumstances, which include:

• Lesson Cancellations: If a tutor cancels a lesson or is unable to conduct it as scheduled, the credits used for booking that lesson are automatically refunded to your Learninbox account.
• Technical Issues: If a lesson is disrupted or cannot take place due to technical problems on the tutor's side or the platform's end, you may be eligible for a credit refund.
• Unsatisfactory Lesson Experience: If you encounter significant issues during a lesson that severely impact the quality of the session (e.g., the tutor was unprofessional or unprepared), you can request a refund for the credits used.
• Unused Credits: If you have purchased credits but have not used them and they are not close to expiration, you may request a refund. This is usually subject to specific terms and conditions.

2. Refund Process

If you believe you are eligible for a credit refund, here's how to request one:

• Contact Support: Reach out to Learninbox customer support through the platform's help center or via email. Provide details such as the lesson date, the tutor's name, and the reason for the refund request.
• Submit Evidence: In some cases, you may need to provide evidence, such as screenshots or a description of the issue encountered during the lesson.
• Review Process: Learninbox support will review your request and determine if it meets the criteria for a refund. This process typically takes a few business days.

3. Types of Refunds

Refunds can be processed in two main ways:

• Credit Refund to Account Balance: The most common type of refund is a credit refund to your Learninbox account balance. The refunded credits will be added back to your balance and can be used to book future lessons.
• Monetary Refund: In certain cases, especially for unused credits or larger issues, you might request a monetary refund back to your original payment method (e.g., credit card, PayPal). This type of refund is less common and is subject to approval.

4. Limitations and Conditions

There are certain limitations and conditions to be aware of regarding credit refunds:

• Time Frame for Requests: Refund requests must generally be made within a certain period after the lesson or issue (usually within 7-14 days). Requests made after this period may not be eligible.
• Non-Refundable Credits: Some credits, such as those received through promotions, bonuses, or special offers, may be non-refundable. Always check the terms associated with your credits.
• Partial Refunds: If only part of a lesson was disrupted or unsatisfactory, you may receive a partial refund, where a portion of the credits used for the lesson is refunded.

5. Refund Policies by Tutors

Tutor-Specific Policies: Some tutors may have their own refund policies or terms for canceled or rescheduled lessons. These should align with Learninbox's overall policy, but it's a good idea to check your tutor's terms before booking.

6. Handling Refunded Credits

• Rebooking Lessons: Once credits are refunded to your account, you can use them to book another lesson with the same tutor or try a different tutor.
• No Expiration Reset: Refunded credits retain their original expiration date, meaning they do not receive a new validity period after being refunded.

7. Appealing Refund Decisions

If your refund request is denied and you believe it was unjustified:

• Appeal Process: You can submit an appeal through Learninbox support. Provide additional details or evidence to support your case. The appeal will be reviewed, and a final decision will be made.

8. Refund Policy Changes

Learninbox's refund policy may be updated periodically. Always review the latest version of the policy or consult with customer support if you have any questions or concerns about credit refunds.