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Lessons policy

What are workshops & webinars and their policy

Workshops & webinars overview:

Definition
Workshops and webinars on Learninbox are interactive learning sessions conducted by tutors, where multiple participants join together to gain practical knowledge or insights on a specific topic. Workshops are typically hands-on, while webinars focus more on presentations and discussions.
Structure
Each workshop or webinar follows a planned schedule and outline. They usually have fixed start and end dates or times, with materials and topics provided in advance. Some sessions may also include Q&A or group activities depending on the tutor’s format.

Workshops & webinars policy:

Enrollment
Participants can register for workshops and webinars through the “Workshops & Webinars” section of the Learninbox platform. Be sure to review all details such as schedule, topic, and requirements before enrolling.
Attendance
Consistent attendance is encouraged to make the most of the workshop or webinar. If you’re unable to attend a session, please notify the tutor or organizer in advance.
Cancellations and refunds
If you need to cancel your registration, please refer to the workshop and webinar cancellation policy. Refunds may be issued under specific conditions, such as if the event is canceled by Learninbox or if you withdraw within the permitted notice period.
Participation
Engage actively during sessions — ask questions, contribute to discussions, and follow any guidelines provided by the tutor. Active participation enhances the learning experience for everyone involved.

What are trial lessons?

Trial lessons overview:

Definition
Trial lessons are introductory sessions offered by Learninbox that allow students to experience a tutor's teaching style and assess compatibility before committing to a full course of lessons.
Purpose
They help students determine if a tutor's approach and expertise match their learning needs and preferences.

Booking a trial lesson:

Availability
Trial lessons are usually available at a discounted rate or sometimes free. Check the "Trial Lessons" section for available options.
Scheduling
Select a suitable time slot from the tutor's calendar and book the trial lesson. Ensure the timing works for you and that you understand the trial's terms and conditions.

How to cancel a lesson

Cancelling a scheduled lesson:

Login
Sign in to your Learninbox account.
Access upcoming lessons
Go to the "Upcoming Lessons" section on your dashboard.
Select lesson
Find the lesson you wish to cancel and click on it.
Cancel option
Choose the "Cancel Lesson" button or option.
Follow instructions
Complete the cancellation process by following any additional prompts. Ensure you cancel within the notice period specified in Learninbox's cancellation policy to avoid penalties.

Cancellation policy:

Notice period
Cancelling with sufficient notice may allow for a refund or rescheduling without penalties. Review the policy for specific notice periods and conditions.

How to submit a lesson incomplete request

Submitting an incomplete lesson request:

Definition
An incomplete lesson request is submitted when a lesson was not completed due to issues such as technical difficulties or other interruptions.
Login
Sign in to your Learninbox account.
Navigate to support
Go to the "Report page".
Submit request
Locate the option to report an incomplete lesson. Provide details about the issue, including the lesson date, tutor's name, and reason for the request.
Follow-Up
Learninbox support will review your request and may offer options such as rescheduling the lesson or issuing a refund if applicable.

Lesson dispute

Handling a lesson dispute:

Definition
A lesson dispute may arise if there is a disagreement about the lesson's quality, timing, or other issues.
Login
Access your Learninbox account.
Navigate to dispute resolution
Go to the "Report page".
Resolution process
Learninbox will review the dispute and may mediate between you and the tutor to resolve the issue. Follow the instructions provided by Learninbox for the next steps.

Student workshop and webinar rules

Rules for workshops and webinars:

Respect and conduct
Be respectful to all participants and follow the facilitator's instructions. Avoid disruptive behavior that could affect the learning experience for others.
Participation
Actively participate in discussions and activities. Engage with both the facilitator and fellow participants constructively.
Punctuality
Join the workshop or webinar on time to avoid missing important content and to respect the facilitator and other participants.
Preparation
Prepare for workshops and webinars by completing any required pre-session work or reading materials.

What should i do If my teacher did not show up for the lesson?

Steps to take:

Check for notifications
Verify if there were any notifications or messages from Learninbox or the tutor about rescheduling or delays.
Contact support
If there is no prior notice, contact Learninbox support immediately to report the no-show. Provide details about the lesson and the tutor.
Request resolution
Learninbox support will investigate the issue and may offer options such as rescheduling the lesson or issuing a refund if applicable.

Confirm a lesson and leave a lesson review

Confirming a lesson:

Post-Lesson confirmation
After completing a lesson, you may be prompted to confirm that the lesson took place. This helps update the tutor's schedule and your account status.
Login
Sign in to your Learninbox account.
Navigate to lesson history
Go to the "Lesson History" or "Upcoming Lessons" section.
Confirm lesson
Find the completed lesson and confirm it by following the on-screen instructions.

Leaving a lesson review:

Review prompt
After confirming the lesson, you may be prompted to leave a review for the tutor.
Provide feedback
Rate the lesson and provide detailed feedback about your experience. Your review helps other students make informed decisions and helps tutors improve their teaching.
Submit review
Complete the review form and submit it. Your feedback will be visible to other users and contribute to the tutor's overall rating.