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Lessons policy

What are group courses & the group course policy

Definition: Group courses on Learninbox involve multiple students participating in a single class led by a tutor. These courses are designed to offer a collaborative learning environment and are often more affordable than individual lessons.
Course structure: Group courses may include specific schedules, topics, and materials. Each course typically has a set start and end date, and sessions are conducted at predetermined times.

Enrollment: Students can enroll in group courses through the "Courses" section of the Learninbox platform. Review course details and schedule before enrolling.
Attendance: Regular attendance is required to benefit fully from the group course. Be sure to attend all sessions or notify the tutor if you cannot attend.
Cancellations and refunds: If you need to cancel your enrollment in a group course, refer to the group course cancellation policy. Refunds may be provided under specific conditions, such as if the course is canceled by Learninbox or if you withdraw within the allowed notice period.
Participation: Engage actively in group discussions and activities. Follow any additional guidelines provided by the tutor for effective learning.

Definition: Trial lessons are introductory sessions offered by Learninbox that allow students to experience a tutor's teaching style and assess compatibility before committing to a full course of lessons.
Purpose: They help students determine if a tutor's approach and expertise match their learning needs and preferences.

Availability: Trial lessons are usually available at a discounted rate or sometimes free. Check the "Trial Lessons" section for available options.
Scheduling: Select a suitable time slot from the tutor's calendar and book the trial lesson. Ensure the timing works for you and that you understand the trial's terms and conditions.

Login: Sign in to your Learninbox account.
Access upcoming lessons: Go to the "Upcoming Lessons" section on your dashboard.
Select lesson: Find the lesson you wish to cancel and click on it.
Cancel option: Choose the "Cancel Lesson" button or option.
Follow instructions: Complete the cancellation process by following any additional prompts. Ensure you cancel within the notice period specified in Learninbox's cancellation policy to avoid penalties.

Notice period: Cancelling with sufficient notice may allow for a refund or rescheduling without penalties. Review the policy for specific notice periods and conditions.

Definition: An incomplete lesson request is submitted when a lesson was not completed due to issues such as technical difficulties or other interruptions.
Login: Sign in to your Learninbox account.
Navigate to support: Go to the "Support" or "Help Center" section.
Submit request: Locate the option to report an incomplete lesson. Provide details about the issue, including the lesson date, tutor's name, and reason for the request.
Follow-Up: Learninbox support will review your request and may offer options such as rescheduling the lesson or issuing a refund if applicable.

Definition: A lesson dispute may arise if there is a disagreement about the lesson's quality, timing, or other issues.
Login: Access your Learninbox account.
Navigate to dispute resolution: Go to the "Help Center" or "Support" section.
File a dispute: Select the option to file a dispute. Provide detailed information about the issue, including lesson specifics, communication with the tutor, and any supporting evidence.
Resolution process: Learninbox will review the dispute and may mediate between you and the tutor to resolve the issue. Follow the instructions provided by Learninbox for the next steps.

Respect and conduct: Be respectful to all participants and follow the tutor's instructions. Avoid disruptive behavior that could affect the learning experience for others.
Participation: Actively participate in discussions and activities. Engage with both the tutor and fellow students constructively.
Punctuality: Join the group class on time to avoid missing important content and to respect the tutor and other students.
Preparation: Prepare for classes by completing any required pre-class work or reading materials.

Check for notifications: Verify if there were any notifications or messages from Learninbox or the tutor about rescheduling or delays.
Contact support: If there is no prior notice, contact Learninbox support immediately to report the no-show. Provide details about the lesson and the tutor.
Request resolution: Learninbox support will investigate the issue and may offer options such as rescheduling the lesson or issuing a refund if applicable.

Post-Lesson confirmation: After completing a lesson, you may be prompted to confirm that the lesson took place. This helps update the tutor's schedule and your account status.
Login: Sign in to your Learninbox account.
Navigate to lesson history: Go to the "Lesson History" or "Upcoming Lessons" section.
Confirm lesson: Find the completed lesson and confirm it by following the on-screen instructions.

Review prompt: After confirming the lesson, you may be prompted to leave a review for the tutor.
Provide feedback: Rate the lesson and provide detailed feedback about your experience. Your review helps other students make informed decisions and helps tutors improve their teaching.
Submit review: Complete the review form and submit it. Your feedback will be visible to other users and contribute to the tutor's overall rating.