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Payments and credits

What are Learninbox credits?

Definition: Learninbox credits are a form of virtual currency used to pay for lessons, tutoring sessions, or other services on the platform.
Purchase: Credits can be purchased through the Learninbox website or app. Once bought, they are added to your account balance and can be used to book lessons with tutors or access premium features.
Usage: When you book a lesson or make a purchase, the cost will be deducted from your available credits. Ensure you have sufficient credits in your account before confirming any transactions.

Referral benefits: Learninbox may offer a referral program where you can earn rewards or bonuses by referring new students or tutors to the platform.
How it works: You can generate a unique referral link from your account and share it with potential users. When someone signs up and makes a purchase using your referral link, you may receive credits or other rewards.
Tracking referrals: Monitor the status of your referrals and rewards through the "Referrals" section in your account settings.

Credit/Debit cards: Learninbox accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: You can also use PayPal to make payments. Log in to your PayPal account during checkout to complete the transaction.
Other methods: Depending on your location, Learninbox may offer additional payment methods such as bank transfers or regional payment services. Check the payment options available during the checkout process.

Processing fees: Learninbox may charge a processing fee for purchasing credits or making payments. This fee covers transaction costs and is typically a small percentage of the total amount.
Fee disclosure: The processing fee will be displayed during the payment process before you confirm your purchase. Ensure you review the total amount, including any fees, before completing the transaction.
Refunds and adjustments: In case of refunds or account adjustments, processing fees may not be refunded. Review Learninbox's refund policy for detailed information on fees related to cancellations or refunds.

Definition: Learninbox Gift Cards are prepaid cards that can be used to purchase credits or services on the platform. They can be a great option for gifting lessons to others or for personal use.
Purchasing: Gift cards can be purchased directly from the Learninbox website or through authorized sellers.
Redeeming: To redeem a gift card, enter the gift card code in the "Redeem Gift Card" section of your account. The amount will be credited to your account balance and can be used for future purchases.

Accessing receipts: After completing a purchase or payment, you can access your receipt or invoice through your Learninbox account. Go to the "Billing" or "Transaction History" section to view and download receipts for all your transactions.
Requesting invoices: If you need a formal invoice for business or tax purposes, you can request it from the "Billing" section. Learninbox will generate and email the invoice to the address associated with your account.
Contact support: If you encounter any issues with obtaining receipts or invoices, contact Learninbox support for assistance.

Report the incident: If a tutor asks you to make payments outside of Learninbox or through unofficial channels, report the incident immediately to Learninbox support. Such requests are against Learninbox's policies and can be fraudulent.
Do not comply: Avoid making payments outside of the Learninbox platform. All transactions should be conducted through official Learninbox channels to ensure security and protection.
Review policies: Familiarize yourself with Learninbox's payment and security policies to understand the correct procedures for making payments and reporting issues.