Learninbox aims to provide a clear and fair refund policy to ensure customer satisfaction. Refund eligibility depends on the type of service or product purchased, the timing of the request, and the specific circumstances surrounding the request. Below are the detailed guidelines regarding refund eligibility:
If you purchase a package of lessons or credits and have not yet used them, you may be eligible for a refund for the unused portion.
Refunds for subscriptions may be available if you cancel within a specified period (often referred to as a "cooling-off period") after the initial purchase or renewal. The exact time frame will be provided in your subscription terms.
If a service you purchased is unusable due to technical issues on Learninbox's end, and these issues cannot be resolved within a reasonable period, you may be eligible for a refund.
Digital products, such as e-books, downloadable courses, or other digital content, are generally non-refundable once they have been downloaded or accessed.
If you have started using a service, such as a lesson package, but have not completed it, refunds may not be available for the partially used portion.
Services or products purchased at a discounted rate or as part of a special promotion are typically non-refundable, unless otherwise specified in the promotional terms.
Refund requests must typically be submitted within a specific time frame after the purchase or issue arises. This time frame varies depending on the service but is often within 14 to 30 days of purchase.
To request a refund, you must contact Learninbox customer support. Provide details about your purchase, the reason for the refund request, and any supporting documentation, such as screenshots of technical issues.
Learninbox will review your refund request to determine eligibility. If approved, the refund will be processed back to your original payment method.
If you cannot use the service due to a medical emergency or other extenuating circumstances, you may be eligible for a refund or credit, even if it falls outside the standard refund period. Documentation may be required.
In the event of significant service disruptions that affect your ability to use Learninbox services, refunds or credits may be offered as a goodwill gesture.
Full refunds are generally provided if the refund request is made within the specified refund period and the service has not been used.
In cases where partial services have been used, a prorated refund may be offered based on the remaining unused portion.
If you do not meet the eligibility criteria or the refund request is outside the specified time frame, Learninbox reserves the right to deny the refund request.
Once approved, refunds are typically processed within 5 to 10 business days. The exact time frame may vary depending on your payment method or financial institution.
You will receive an email confirmation once your refund has been processed, including the details of the amount refunded and the payment method credited.
Learninbox reserves the right to investigate and deny refund requests that appear to be fraudulent or made in bad faith.
Learninbox may update its refund policy from time to time. Any changes will be communicated through the platform, and the new policy will apply to future purchases.
If you have any questions or concerns about your eligibility for a refund, you are encouraged to contact Learninbox support before making a purchase or as soon as an issue arises.
